Time is money especially in the sports bookmaking industry. That is why it is vitally important that you align your business with a Pay Per Head service that completely understands the importance of running a trained and competent call center.
All of our providers have gone to great lengths over the past 14 years to build and develop a customer service team that has become the Gold Standard in the PPH industry. their representatives are specially trained to handle American customers and they all have a solid background in the sports betting industry. They are there to help both you as an agent as well as your customers and they understand the importance of getting things right the first time and all the time.
One thing that you can count on with this top tier providers is that the person on the other end of the phone in their call center knows the trials and tribulations of running a bookmaking business because they all have a background in taking action. They can “feel your pain” so to speak and they also know how important it is to keep your customers happy. Clear, concise and available live in-game betting lines of communication on a round-the-clock basis has always been one of their top priorities.
The main thing your customer want to do when they contact their call center is to take care of whatever business they have in a timely fashion. Whether they are placing a bet or reloading their account they do not want to be tied-up for a long period of time. Placing someone on hold because they cannot resolve an issue is unacceptable
Their call center is overstaffed to meet customer demand on a continual basis. On rare occasions when the phones are ringing off hook, you have their pledge that they will do everything in their power to keep things moving along in a timely and professional manner. Nobody likes to be put on hold, yet that has become rather common with many PPH services that understaff their call centers with untrained labor.
Customers in the sports betting industry want to deal with someone that can communicate in their language and understand how to “talk the talk” when it comes to taking action. Bookmaking agents also want to deal with someone that knows what they are talking about so that is why our providers are committed to helping your business run smooth while maximizing profit.