Premier Customer Service
HOW PREMIER PER HEAD SOLVES
THE CUSTOMER SERVICE NIGHTMARE
Outsourcing call centers to the far corners of the world has been popular for quite some time. The prospect of lower overhead is always going to attract businesses looking to cut costs. So it’s no surprise that pay per head shops are also located overseas where English is NOT the primary language. You’ve probably even had your fair share of interactions over the phone ripe with miscommunication.
It can be very frustrating to dial a customer service number and not know if your message is getting across. To be fair, most of us Americans don’t realize the amount of slang and street talk that we use on a daily basis. So when your paths cross with non-native speakers struggling with the basics, well, let’s just hope it doesn’t cost you any money.
But Premier Per Head has a very simple solution to the problem. We hire Americans and native English speakers, even if it adds to the bottom line.
PREMIER PER HEAD HAS THEM
When you or your players call us at Premier, they will be talking to Americans trained to handle all customer service inquiries. Of course, that alone is not nearly enough. Our hiring practices lead us to employ the most qualified candidates in the field. And all of our phone representatives are experienced in the bookmaking business.
Rest assured, when you hand out our toll-free number to your clients, they will be contacting an individual that represents YOU. We are an extension of your business. As such, we understand that any mistakes reflect on you and your pocketbook. If there is one lesson to learn from this industry, it’s that there are no apologies when money is involved
OPPORTUNITY FOR GROWTH
So, keep in mind the simple fact that anytime you hand out an offshore call center phone number, you are taking ownership of that company’s employees. Their business mistakes become yours as well. The old adage “the customer is always right” still applies in this industry. Remember, with so much money is on the line, some players will resort to any measure not to lose.
In the end, the person on the other end of that phone can cost you a lot of money. Do you really want to take that chance? Granted, your business is gambling. But games of chance are best left to fields of green, not bills of green. Services that can’t guarantee employees with a command of the English language are rolling the dice on your business!
Premier Per Head only hires the most qualified individuals to handle your sportsbook operation. When you call in, you won’t even realize that our office is thousands of miles away. You’ll feel like you are talking with one of your close contacts. Our account managers have been in the business for so long, they know the game as well as any local. The ultimate benefit to doing business with Premier is that your office is virtual, allowing you to always be on the move, improving relationships and growing your customer base.
Try Us Out Now!
Life is about to get a whole lot easier. And that’s because you’re going to have Premier Per Head and premium pay per head service on your side.
Try our online sportsbook agent service today! Sign-up now with Premier Pay Per Head and receive 4 weeks of free service. Experience the way you should be running your business.